Have you forgotten your password? No worries, we have all been there. Follow these instructions to reset it.
From the app
- Launch the app on your device. Tap I have a Profile and Continue with email and then Forgot your password.
- Enter your email address and press Reset password. Follow the instructions in the email to reset your password.
From the website
- Use this link to open the password reset page.
- Enter your account email address and tap Send reset link. Follow the instructions in the email to reset your password.
It's asking for my current password on the website
Depending on your browser settings, you might already be logged in to your account when you access it on the website. If this happens and you are on a mobile device, open the menu by tapping the top right corner of the screen. From the menu that opens tap Logout. On PC/Mac, hover over the down arrow next to Profile in the top right hand corner. From the menu that opens, tap Logout. You can then proceed from step 2 above to reset the password for your account.