Have you forgotten your password? No worries, we have all been there. Follow these instructions to reset it.
From the app
- Open the app on your device. Select I have a Profile and Continue with email and then Forgot your password.
- Enter your email address and select Reset password. Follow the instructions in the email to reset your password.
From the website
- You can access the password reset feature on our website.
- Enter your account email address and select Send reset link. Follow the instructions in the email to reset your password.
It's asking for my current password on the website
Depending on your browser settings, you might already be logged in to your account when you access it on our website. If this happens and you are on a mobile device, open the menu by selecting the arrow in the top right corner of the screen. From the menu that opens select Logout. On PC/Mac, hover over the down arrow in the top right hand corner. From the menu that opens, select Logout. You can then proceed from step 2 above to reset the password for your account.