Please make sure that your internet connection is working. Another common reason is that a firewall is blocking Yousician's access to the Internet.
FOR USERS FROM RUSSIA
We have received reports from users in Russia and believe some of the IP addresses used by Yousician might have been blocked. While Yousician itself is not blocked, we do work with a third-party partner, Amazon Web Services, and some of their IPs appear to have been blocked in Russia.
As this situation is beyond Yousician’s control, we are, unfortunately, not able to fix the issue on our end right away. As a tip, if you’re ok with using a VPN, we believe that should do the trick. In the meantime, we will continue to investigate possible solutions and will probably have a workaround ready in the near future.
In case of any technical issues, you can also do a complete reinstallation.
- Uninstall the app.
- Delete folders: C:\users\username\AppData\Roaming\Yousician Launcher\Yousician.app\ and C:\users\username\AppData\LocalLow\Yousician (the folder directory may vary depending on your Windows username.) AppData folder might be hidden so you might need to do this:
- Run a Disk Cleanup to remove temp files, and
- Reinstall the app.
Then run the Yousician Launcher.exe again.
Mac OS X
Delete the app, reboot your device and reinstall Yousician.
Reinstallation does not delete your progress in app.
Please also check Yousician system requirements.