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I can’t hear the background music when I upload a piano song

This happens when there is only a single track in the MusicXML file; since the user is going to play the exercise track, it is not played back in Yousician in the Perform mode. (Note: It is possible to play it back in the Practice mode by selecting “Play For Me”.) If you would like the exercise to be always audible, please duplicate it in your notation editor: every track except the exercise track in the MusicXML file will be played back by the game.

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