Sometimes Google Play store updates can cause problems with installation and/or updates with Android applications - the app download process gets stuck (e.g. showing 97%) and never finishes. Occasionally errors 907 or 963 may also pop up because of this.
It might also happen that you receive an error message "Your device isn't compatible with this version".
To fix these, please check the solutions below:
- You may need to clear cache and data of the Google Play Store app on your device:
Go to: Settings → Apps → Select "Google Play Store" app → Select "Clear Cache"
If that doesn't help, try selecting "Clear Data".
- It is also possible to uninstall the Google Play updates and roll back the app version to fix the issue:
Go to: Settings → Apps → Select "Google Play Store" app → Tap "More" at the top of the screen → Select "Uninstall updates".
- After that go to the Google Play Store and download the app again.
Please also check Google Play Support for more info: Play Store won't load or download apps