Sometimes Google Play store updates can cause problems with installation and/or updates with Android applications - the app download process gets stuck (e.g. showing 97%) and never finishes. Occasionally errors 907 or 963 may also pop up because of this.
To fix these, please check the solutions below:
- You may need to clear cache and data of the Google Play Store app on your device:
Go to: Settings → Apps → Select "Google Play Store" app → Select "Clear Cache"
If that doesn't help, try selecting "Clear Data".
- It is also possible to uninstall the Google Play updates and roll back the app version to fix the issue:
Go to: Settings → Apps → Select "Google Play Store" app → Tap "More" at the top of the screen → Select "Uninstall updates".
- After that go to the Google Play Store and download the app again.
Please also check Google Play Support for more info: Play Store won't load or download apps