FAQ
This category lists some of the most common questions we receive
Playing related FAQs
- Guitar sound recognition issues
- Piano sound recognition issues
- Chords are not being recognized, although my instrument is tuned
- I tuned my instrument but app won’t recognize me play
- Em/Am recognition issues
- Ukulele sound recognition issues
My account FAQs
- How to reset your password
- I upgraded but do not have access to premium features
- How to edit your profile information
- How to use your Yousician account on different devices
- Facebook login is not working
- I can't buy premium access on iOS
Technical FAQs
- How to fix "Couldn't load this song" error
- How to install Yousician (PC/Mac)
- System requirements
- How to check microphone set up (iOS/Android/PC/Mac)
- How to change microphone input level (PC/Mac)
- Android download problem: failed to install/update
Most common questions & answers
- How to contact support
- Why songs sometimes change in Yousician
- Why can't I find a famous song in Yousician
- How to get level completion certificates
- Supported languages
- Can I use Bluetooth devices?